I might be biased, but this is my favorite on the list. Customer service is a skill that takes patience, dedication and perseverance, but it’s also a skill that can apply to almost every industry. Getting into this industry as a Customer Support Agent will give you an inside view of the companies you would like to start a career with – and with a company like 5CA, you’ll also have doors opening in other similar industries that you may find you enjoy more.
A video game job goes far beyond just creating or testing games for a Wii, Xbox or Playstation, to name a few. Professionals are needed to create games for computers, hand-held devices, mobile devices, and through social media networks, as well as the traditional gaming systems. But the industry needs workers who do more than just create the games. There are numerous job opportunities and positions in the gaming industry, including these positions, according to Mencher:

Interested in turning your love of video games into a career? This course will introduce you to the concepts and skills required to make it in the modern game industry—whether you want to build and finance your own game or land a job at a triple-A studio, with an indie team, or in mobile gaming. Learn about the history of video games, the structure of a typical game studio, the distribution paths for different types of games, marketing trends, the various roles (both artistic and technical), and the skills you need for each job. Christian Bradley provides practical, real-world advice about the game industry, and tips for getting your foot in the door. Plus, explore the courses and learning paths we offer to help get you started.


Available Positions at GameStop: Game Advisor, Accessory Associate, Key Holder, Assistant Manager, Store Manager, Customer Service Manager, Hardware Tech, Process Improvement Technician, Maintenance Associate, Refurb Trainer, Employee Relations Supervisor, Replenishment Driver, Inventory Control Supervisor, Lead Loss Prevention Agent, Loss Prevention Investigator, Multi-Unit Manager, District Manager


Hi Jason, I seem to find myself in a predicament. Currently I am moving on to my senior year at Penn State and I need a new major. I was pursuing Computer Engineering, but programming and I do not get along very well (Once you go past “if” statements I’m Lost). So my first question is, what majors are good for entering the game industry, that don’t involve programming. My next question is about finding an entry-level position that I can learn on the job. I used your job search tool that you provided and most jobs seemed to require previous experience, any suggestions there?
Hi Darren, I do not think it’s too late for you to start transitioning careers, there are plenty of examples of people chaining to the game industry as a second career. I have some specific advice on an episode of the podcast about how to transition to a new career in games, so check that out for sure. You also might like 10 proven ways to break into the game industry. I wish you luck!
Location: Sofia, Bulgaria Languages: Polish (C1) + English (B2) OUR CLIENT Our client is a leading provider of multilingual player support, localization and testing services for the games industry. The company serves its clients in over 30 languages including English, French, German, Italian, Portuguese and Spanish. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world every day! The gaming industry is not only booming, but it is also changing. Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer support gamers are often disappointed. Their high expectations are not met as studios still view players as commodity even though the need for customer support 24/7 is there and gamers don’t have the patience to wait when an issue arises. PRIMARY RESPONSIBILITIES Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an important part of their job. In other words the player support team is given the time to play at work, how cool is that?! What we are looking for... REQUIREMENTS • Native level Polish; • Good understanding of English; • Ability to work in a team environment; • Ability to build trust with the customers; • Patient and empathetic; • Technical aptitude by gaming. Bonus Skills • Good knowledge of E-Sports; • Good troubleshooting skills and analytical thinking; • Good communication skills; OUR OFFER Our client believes the staff is their most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us* are: • salary much higher than the average Bulgarian wage; • accommodation in a hotel or apartment arranged by our client, for a period of up to 1 month, in the beginning of the employment; • support in finding an apartment afterwards; • all our employees receive also: 1) meal vouchers, per month for 8-hour working day; 2) additional health coverage; 3) free transportation for yearly and late shifts; • in our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks. *You can check out the cost of living in Bulgaria in comparison to your own country through this tool: https://www.numbeo.com/cost-of-living/in/Sofia less more
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