Location: Sofia, Bulgaria Languages: German (C1) + English (B2) OUR CLIENT Our client is a leading provider of multilingual player support, localization and testing services for the games industry. The company serves its clients in over 30 languages including English, French, German, Italian, Portuguese and Spanish. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world every day! The gaming industry is not only booming, but it is also changing. Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer support gamers are often disappointed. Their high expectations are not met as studios still view players as commodity even though the need for customer support 24/7 is there and gamers don’t have the patience to wait when an issue arises. PRIMARY RESPONSIBILITIES Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an important part of their job. In other words the player support team is given the time to play at work, how cool is that?! What we are looking for... REQUIREMENTS • Native level Polish; • Good understanding of English; • Ability to work in a team environment; • Ability to build trust with the customers; • Patient and empathetic; • Technical aptitude by gaming. Bonus Skills • Good knowledge of E-Sports; • Good troubleshooting skills and analytical thinking; • Good communication skills; OUR OFFER Our client believes the staff is their most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us* are: • salary much higher than the average Bulgarian wage; • accommodation in a hotel or apartment arranged by our client, for a period of up to 1 month, in the beginning of the employment; • support in finding an apartment afterwards; • all our employees receive also: 1) meal vouchers, per month for 8-hour working day; 2) additional health coverage; 3) free transportation for yearly and late shifts; • in our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks. *You can check out the cost of living in Bulgaria in comparison to your own country through this tool: https://www.numbeo.com/cost-of-living/in/Sofia less more
Valve and Ubisoft may have internal testing teams, but most game studios do not keep a large number of testers on the payroll – instead, they hire outside game testing companies. I don’t know which contract firms they use, but Babble used to be a big one, and UTest/Applause is popular right now. You could start by looking at one of those companies.
If you don't have much work experience or previous testing experience, add a section to your resume towards the top that lists out your gaming experience at home.  Things to list include gamer scores, favorite game(s), platforms you own or play on, PC hardware knowledge, networking experience and any other technical skills that would be relevant to the game industry. There are a lot of particular skills we look for, but enthusiasm still matters.

Hi Brian, it’s great that you’re thinking of turning your love of games into a career. To get hired by a game studio, you need to have some skills that they’re looking for – usually either art, programming, design, or production. If you don’t have any of those skills then you might be able to get a job as a QA tester, but as you mentioned, you’d need to move to a city that has game studios.
I am currently striving for a college degree in writing and programming, it would seem going with the game tester route would be the easiest in terms of climbing he hierarchy, and just going in with a college degree would be faster but I think experience beats that.so if I developed my own game or my own storyboard etc.would that help me in getting more better jobs such as in design or art
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This next question is kinda off topic, but were you, at a time, ever a game tester? If so, was is for a big company? I always worry that I won’t get hired, because, since it has to do with video games. A lot of people are going to want to apply for the positions. I’m also aware of the work involved in game testing. I know about the “bug hunting”. The reports about the bug found. What if after hours and hours of searching, you don’t find a bug or miss it by the slightest bit? Would you lose the job? And if you lose the job, would you have to send the equipment back?

Testers don’t normally need to travel very often, but it depends on what kind of company you’re working for. If you end up being a tester on a project that’s developed in a different town than where you’re testing it – for example if you’re working for a publisher in San Francisco but the developer is in Seattle – then you might need to travel occasionally. If you can’t travel for some reason, it’s probably not a deal-breaker for most testing companies.


The perfect job! Drink while working or work while drinking! I need you to playtest a drinking party game (dare type, barnyard themed) while checking various aspects of the game: - which cards aren't working/fun. what changes could be made to them (rewording, rating and etc) - is there a way to balance the game better - is the game even fun? - what's the weakest part of the game? - how did the theme and characters fit this type of game? Requirements: - Testing will need to be conducted 3-4 times in 1 week. - Before testing we'll come up with a simple questionnaire that you'll ask your friends (did you like the game? would you buy it? what did you like most/least about it? would you play it again?). - You will need to print out the game (we'll send you the pdfs of cards) - During the test you will need to gather other info to report on (comments on content, reactions to content, playing time and etc). Comments on content can be written in the doc I'll send you, the rest we can just discuss over skype. - You'll propose changes and correction according to that report. :) If we work well together, I'll ask you to continue playtesting the game and even get involved in other game projects later. :) I would rather pay per playtest. So if you know that you are able to test an x amount of times, send me your offer.
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